Frequently asked questions
How can I get access to Hatch?
Hatch Beta is currently available on Android devices via Google Play in select European countries. If Hatch is not available in your territory, leave your phone number at www.hatch.live. When we have sufficient capacity in your territory we will send your exclusive invitation to join Hatch via SMS.
When will Hatch be available in my country?
Hatch Beta is currently available on Android devices via Google Play in select European countries. Follow us on Twitter, Instagram or Facebook to receive news on when we expand to the US and other territories.
If Hatch is not available in your territory, leave your phone number at www.hatch.live. When we have sufficient capacity in your territory, we will send your exclusive invitation to join Hatch via SMS.
Why is Hatch invitation-only in some markets?
At this stage we are restricting our user base so we can scale it up in line with server capacity. As we do this we will give more invites to users to bring in more of their friends.
I’m all out of invites. Can I have more?
If you have used all your invites and we have the server capacity to handle more, sit tight - we’ll hook you up with more as soon as we can!
When will Hatch be available on iOS or other platforms?
We are focusing our resources for now on getting it right on Android. We plan to support other platforms later.
Is it free to use Hatch?
Hatch is free with integrated advertising and brand storytelling. Hatch does not contain any in-app purchases either.
In the future, there will be an optional paid subscription offering that removes ads and provides additional features.
Does Hatch use mobile data?
If you are connected to the Internet via your phone’s 4G or LTE connection (rather than wifi), then Hatch will consume mobile data. On average, data usage is roughly equivalent to high-fidelity audio streaming, and significantly less than HD video streaming.
Can I request games to add to the collection?
We are adding more great games to Hatch all the time. If you would like to make a request, send a note to firstname.lastname@example.org or ping us on social media. Please note that we only offer full-featured, premium games with no in-app purchases.
I’m a developer. Can I get my game on Hatch?
If you have great premium games, we want them! Find out more here.
Why am I sometimes having performance issues in Hatch?
Hatch Beta is, well, in beta. Performance can be influenced by Internet connection quality (good wifi or 4G recommended), proximity to data centers (only select European countries are supported at the moment) and number of concurrent users at peak times. We are constantly collecting performance data from the app, and we really appreciate you helping us make a better Hatch for everyone!
Why do you ask for my phone number?
We require phone numbers for verification and administration of your account via SMS. We don't send you marketing messages via SMS, and we never share your number with third parties.